Head of Products (Retail) Job KCB Bank, Nairobi, Kenya

AI summary

KCB Bank is hiring a Head of Products (Retail) to lead retail product strategy, lifecycle management, and innovation. The role requires 10+ years experience including sales, stakeholder management, strategic planning, team management, and product development. Based in Nairobi, Kenya.

• Full-time management role at KCB Bank in Nairobi
• 10+ years experience required with specific sales and product development expertise
• Oversee end-to-end product lifecycle and drive innovation

Description

Job Title: Head of Products (Retail) Date Posted: 25/07/2026 Job Type: Full Time Job Level: Management Employer: KCB Bank Industry: Banking Salary: Open Location: Nairobi Country: Kenya Deadline: 07/08/2026 Summary: Banking Jobs, KCB Bank Jobs. Looking for a banking job in Kenya? KCB Bank is hiring a Head of Products (Retail) skilled in retail product development, product lifecycle management, and channel optimization. Key Responsibilities: Product Strategy & Lifecycle Management Define and execute the Retail product strategy in alignment with overall business objectives. Provide oversight of the end-to-end product lifecycle, from ideation to commercialization and retirement. Ensure products remain competitive, compliant, and responsive to evolving customer needs. Research, Analysis & Innovation Lead market research, competitor analysis, and customer insights to inform product strategy. Identify innovation opportunities to reimagine customer engagement and enhance product relevance. Pilot new concepts and technologies to validate market potential and scalability. Product Development & Commercialization Oversee the design, testing, and launch of new products and enhancements. Ensure effective go-to-market strategies, pricing, and positioning to drive adoption. Monitor performance of products post-launch and recommend refinements to maximize value. Stakeholder Engagement & Collaboration Collaborate with internal teams (Digital, Marketing, Operations, Risk, Compliance, Legal) to deliver product initiatives. Build external partnerships with fintechs, industry players, and regulators to support product development. Promote cross-functional alignment to ensure timely and effective execution. Governance, Risk & Compliance Ensure all products adhere to regulatory requirements, internal policies, and risk frameworks. Monitor emerging risks across the product portfolio and implement mitigation measures. Provide reporting and insights to senior leadership on product performance, risks, and opportunities. Leadership & Capability Development Lead, mentor, and develop the Product Management team to strengthen execution capability. Foster a culture of innovation, accountability, and customer focus within the product function. Build capacity for continuous improvement and best practice adoption in product management. Minimum Position Requirements For the above position, the successful applicant should have the following: Bachelor’s degree from a recognized university Master’s degree (MBA or equivalent) will be an added advantage Professional qualification in Product Management, Banking, Marketing, or Management (e.g., CIM, CMI, CPM, ACIB) will be an added advantage Project Management certification (PMP, PRINCE2, Agile) will be an added advantage 10 years’ minimum experience is required, together with the following essential experience: 6 years’ experience in sales 4 years’ experience in stakeholder management 4 years’ experience in strategic planning 4 years’ experience in team management 4 years’ experience in product development 2 years’ experience in project management How to Apply Click here to apply Browse Related Jobs: Head of Diaspora Banking Job KCB Bank, Nairobi, Kenya Manager, Bank Products Job Premier Bank Portfolio Manager, Loans Job KCB Bank, Nairobi, Kenya Sr RM Custody Services Job KCB Bank, Nairobi, Kenya 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Proc