Operations Manager
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The Operations Manager is responsible for steering company growth and operational excellence, overseeing multi-departmental functions including branch management, technical services, and specialized units. Requires 7 years of senior management experience in the private security industry and a Bachelor's degree in Security Management or related field.
- Senior level role with 7 years experience required in private security industry.
- Oversees branch management, technical services, and canine section.
- Client issue resolution within 12 hours and incident response within 24 hours.
Description
Find a Job + + + + Search Operations Manager Anonymous Employer Management & Business Development 1 month ago Easy apply Nairobi Full Time Enforcement & Security Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Operations Manager is responsible for steering the company’s strategic growth and ensuring operational excellence. Min Qualification: Bachelors Experience Level: Senior level Experience Length: 7 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Kenya Job descriptions & requirements Operations Manager Job Overview The Operations Manager is responsible for steering the company’s strategic growth and ensuring operational excellence. This leadership role involves overseeing multi-departmental functions—including branch management, technical services, and specialized units while maintaining rigorous standards of service delivery and client satisfaction. Key Responsibilities · Business Growth & Retention: Drive organizational expansion by implementing strategies to retain the current clientele and proactively identifying opportunities for new business development. · Policy Development: Design, implement, and periodically review operational policies, procedures, and Standard Operating Procedures (SOPs) to ensure regulatory compliance and peak efficiency. · Leadership & Branch Supervision: Provide strategic direction and oversight to branch managers, ensuring all regional activities align with corporate objectives. · Client Relationship Management: Act as the primary escalation point for client relations; ensure all concerns are addressed within 12 hours and formal incident investigations are resolved with a client response within 24 hours. · Operational Optimization: Evaluate existing operational structures and recommend data-driven organizational changes to enhance workflow and productivity. · Administrative Oversight: Manage the administrative functions of the operations department, establishing cost-effective systems and robust budgetary controls. · Performance Management: Conduct regular performance evaluations of operational staff, providing mentorship and implementing corrective actions where necessary. · Departmental Oversight: Supervise specialized divisions, including the Training School, Technical Department, and Canine (Dog) Section, ensuring each unit adheres to established policies and meets company standards. Job Qualifications · Professional Experience: A minimum of seven (7) years of progressive experience in the private security industry, specifically within a senior management capacity. · Educational Background: A Bachelor’s degree in Security Management, Business Management, or a related field of study. · Previous work experience as a Major or Captain in the military or GSU- SSP will be an added advantage. About Total Security Surveillance (TSS) Total Security Surveillance (TSS), located in Nairobi and operating in the Enforcement & Security industry, is currently looking to fill a mid-level Management & Business Development position. The role requires a diploma qualification and candidates with 0-10 years of experience are encouraged to apply. This opportunity is ideal for professionals seeking to advance their careers in security management. Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .