Deputy Manager, Reservations & Guest Relations Job CBK, Nairobi, Kenya

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Job Title: Deputy Manager, Reservations and Guest Relations Date Posted: 27/07/2026 Job Type: Full Time Job Level: Management Employer: Central Bank of Kenya Industry: Hospitality Salary: Open Location: Nairobi Country: Kenya Deadline: 17/08/2026 Summary: Hospitality Jobs, Central Bank of Kenya Jobs. Looking for a hospitality job in Kenya? CBK is hiring a Deputy Manager, Reservations and Guest Relations skilled in reservation systems and client relationship management. Job Purpose The role holder will be responsible for managing the reservation process and ensuring a seamless customer experience. The Head reservations will optimize space allocation, coordinate and organize meetings, workshops, seminars, conventions, conferences, corporate meetings and all other Institutional events. Key Duties and Responsibilities Strategic Responsibilities Develop guest experience standards and reservation policies. Analyse trends in facility utilization for planning and reporting. Support digital transformation of reservation processes to enhance efficiency. Develop linkages with international and local travel & hotel associations and organizations. Strengthen existing and introduce new market driven business services. Technical and Operational Responsibilities Effectively communicate and coordinate the section’s activities. Supervise the reservations team and ensure accuracy in bookings. Handle escalations and ensure customer satisfaction. Collaborate with other departments to optimize resource allocation. Lead and manage the logistical and administrative aspects of events and conference coordination. Develop mechanism to retain existing and attract new conferencing clientele. Provide support for guests and conference attendees by ensuring prompt and appropriate response to their needs. Coordinate with the Head, Guest Relations to develop efficient processes to collect and promptly respond to guest feedback. Develop a competitive rate card and pricing points for events and conferences in conjunction with other relevant managers including the Hospitality Services Manager. Identify new event and conference opportunities for the organization and work to publicize and market the Client Experience Division. Provide function sheets with a good lead time for effective provision of service by the supporting sections i.e. Hospitality Services, cleaning, gardening, ITD and security. Resolve complex guest issues or complaints. Hold regular meetings with the service vendor to discuss event bookings and client feedback. Effectively market the Institute as a World class one stop Conference Venue. Manage the Conference and events Budget. Ensure prompt issuance of client’s invoices. Other Responsibilities Coordinate activities for in-house Meetings and events. Communicate the event schedules to Management and staff at the Institute. Provide critical information on events to the Institute Management team. Ensure proper record keeping and reporting on occupancy and revenue. Any other duties allocated by Manager, Conference and Events. Qualifications Bachelor’s Degree in Hospitality, Communication, Marketing, Public Relations or Related Work Experience Minimum five (5) years’ experience in a similar role. Demonstrable experience in Events Management. How to Apply Click here to apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing Browse Related Jobs: Deputy Manager, Hospitality & Housekeeping Job CBK,… Head, Client Experience (Deputy Director) Job CBK,… Manager, Leadership & Management (Manager 1) Job… Manager, Conference & Events (Manager 1) Job CBK,… GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Design