Branch Manager – Online Branch Job KIM

AI summary

Kenya Institute of Management seeks a Branch Manager for its Online Branch in Nairobi. Responsibilities include overseeing online service delivery, supervising staff, marketing, managing LMS, student welfare, and exams. Requires BBA, KIM membership, 6 years experience with 5 in managerial role. Full-time, management level.

• Full-time management role based in Nairobi.
• Lead online branch operations for a reputable institute.
• Requires BBA, KIM membership, and 6 years experience with 5 in management.

Description

Job Title: Branch Manager – Online Branch Date Posted: 09/07/2026 Job Type: Full Time Job Level: Management Employer: Kenya Institute of Management (KIM) Industry: Sales Salary: Open Location: Nairobi Country: Kenya Deadline: 17/07/2026 Summary: Key Responsibilities Oversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes. Allocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch. Steer and supervise marketing initiatives of the Online Branch to promote KIM’s products, including Online courses and Membership products leveraging on digital platforms. Communicate customer and Online learner needs to the relevant departments within the Institute. Manage the Branch’s Online learning infrastructure, ensuring tools like LMS, virtual classrooms and students’ portals are effectively and properly utilized. Prepare periodic reports on Online Branch progress such as Revenue growth and collections, students’ numbers; Marketing activities and membership. Represent the senior management at the branch through communicating decisions made and the Institute’s policies at the Branch level and Online learning initiatives. Approve imprest for the branch operations. Responsible for student welfare to ensure customer satisfaction and nurture their talent. Chair the students’ welfare committee. Oversee the Institute exams process at the branch to ensure timeliness and integrity of the process. Responsible for overseeing admission, progression and retention of students to all KIM’s programs with a focus on Online education. Key Performance Indicators Revenue Generation Exams performance Level of Staff retention Number of Student’s Complaints and Compliments Quality of service Regulatory compliance Level of inquiries and conversions Students’ progression and retention Cost Management COMPETENCIES Technical People Management skills Knowledge on Enterprise Resource Planning Knowledge on Research and Projects Record Keeping Report writing Marketing skills Public Relations Basic Accounting skills Human Resource Policies Computer Literacy Budgeting KNOWLEDGE & EXPERIENCE REQUIRED Bachelor of Business Administration Degree or any related field. Member of KIM. Six years cumulative experience, 5 years in which should be in a Managerial role. ICT qualification will be an added advantage How to Apply Click Here to Apply Browse Related Jobs: Branch Manager, BD Job ICEA Lion, Nairobi, Kenya Area Sales Manager -Nkrumah Road Branch Job Absa Bank Branch Manager – Funeral Home Job (50-60K) Sr Marketing Manager Job M-Gas, Nairobi, Kenya 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Employer Testimonials Trusted by Leading Employers In Kenya For Recruitment & HR Services. We have recruited for leading organisations in Kenya such as Safaricom Sacco, UN Women, Nivea, Weetabix, Kimfay, Superior Homes, Dominos Pizza. Since 2011 we have supported over 9,000 employers with our recruitment & HR solutions. Read thier experience with us below. Read Employer Testimonials A.I CV Not Getting You Interviews? A.I CV Not Getting You Interviews? Contact Us For Professional CV Review + 3 Months of Free Re