General Manager

AI summary

We're seeking an experienced General Manager to lead a 3-star hotel team in Nairobi. The role involves driving revenue growth, improving guest satisfaction, and overseeing hotel operations. Requires 5+ years of hotel general management experience and a Bachelor's degree.

• Lead a 3-star hotel team in Nairobi
• 5+ years hotel general management experience required
• Bachelor's degree and English fluency required
• Full-time position with working hours 8:00 AM to 5:00 PM

Description

Find a Job + + + + Search General Manager Anonymous Employer Management & Business Development 1 month ago Easy apply Nairobi Full Time Hospitality & Hotel Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We're seeking an experienced and dynamic General Manager to lead our 3-star hotel team. The successful candidate will be responsible for driving revenue growth, improving guest satisfaction, and maintaining high standards of hotel operations. The ideal candidate will have a strong leadership presence, excellent communication skills, and a passion for delivering exceptional guest experiences. Min Qualification: Bachelors Experience Level: Mid level Experience Length: 5 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Kenya Job descriptions & requirements Key Responsibilities: 1. Leadership and Team Management: - Lead, motivate, and develop a high-performing team of department heads and staff. - Foster a positive and inclusive work environment that promotes employee engagement and retention. - Conduct performance evaluations, provide feedback, and develop training plans. 2. Revenue Growth and Profitability: - Develop and implement strategies to drive revenue growth, improve profitability, and increase market share. - Analyze financial reports, identify areas for improvement, and implement cost-saving initiatives. - Manage budgeting, forecasting, and financial planning. 3. Guest Satisfaction: - Ensure exceptional guest experiences, responding to feedback and complaints. - Implement guest satisfaction initiatives and monitor feedback. - Foster a culture of customer-centricity throughout the hotel. 4. Hotel Operations: - Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, and maintenance. - Ensure high standards of quality, cleanliness, and safety. - Implement and maintain hotel policies, procedures, and standards. 5. Marketing and Sales: - Develop and implement marketing strategies to drive business and increase visibility. - Build and maintain relationships with key accounts, partners, and stakeholders. - Collaborate with sales teams to identify new business opportunities. 6. Quality Control and Risk Management: - Ensure compliance with hotel standards, policies, and procedures. - Conduct regular quality control checks and audits. - Identify and mitigate risks, implementing corrective actions as needed. Requirements: - 5+ years of experience in hotel general management or similar role in a 3-star hotel or hospitality setting. - Strong leadership and management skills. - Excellent communication, interpersonal, and problem-solving skills. - Ability to work in a fast-paced environment and prioritize tasks effectively. - Familiarity with hotel operations, revenue management, and customer service principles. Preferred Qualifications: - Hospitality degree or certification (e.g., hospitality management, hotel administration). - Experience with hotel management systems (PMS) and revenue management systems. - Knowledge of labour laws, health and safety regulations, and hotel industry standards. If you're a motivated and experienced hotel professional looking for a new challenge, we'd love to hear from you! Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .