Operations Associate
Apply at sourceAI summary
The Operations Associate supports the payment ecosystem by handling transaction monitoring, partner support, and operational issues. The role involves investigating transaction failures, processing refunds, and coordinating POS devices. Requires strong attention to detail and communication skills.
- Full-time role in Nairobi, 8-5 working hours.
- Supports payment ecosystem with transaction and partner management.
- Previous experience in financial services or remittances is an added advantage.
Description
Find a Job + + + + Search Operations Associate Anonymous Employer Legal Services 4 weeks ago Easy apply Popular Nairobi Full Time Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Operations Associate supports the wider Operations team by handling day-to-day tasks that contribute to the stability and reliability of the company’s payment ecosystem. Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Nairobi, Kenya Job descriptions & requirements Reports to: Operations Supervisor Supervises: None Location: Nairobi The Operations Associate plays a vital role in ensuring smooth and efficient transaction processing, partner support, and customer satisfaction. This role involves monitoring and investigating transactions, resolving operational issues, processing refunds and adjustments, and providing accurate updates to internal and external stakeholders. The Operations Associate supports the wider Operations team by handling day-to-day tasks that contribute to the stability and reliability of the company’s payment ecosystem. Responsibilities Investigate transaction failures and follow up with customers where necessary. • Monitor all transactions to ensure they reach a final status (Paid/Declined) within 30 days. • Track cash payout transactions and ensure collection within 15 days, or trigger refunds when required. • Investigate delays with payout partners and ensure swift resolution. Process manual payouts, adjustments, reversals, and other operational requests. • Verify and approve wallet top-ups and withdrawal requests under GBP 500. • Process refunds securely back to the customer’s original payment method. • Escalate pre-funding issues to the Finance team. • Share relevant partner updates with internal teams and maintain smooth communication. • Resolve pay-in and pay-out partner issues, escalating persistent challenges to Tier 3. \ • Manage all transaction status follow-ups until closure. • Log and escalate system/technical issues to IT via PSI (Level 1/2/3). Provide supporting evidence for chargeback cases to Tier 3. • Create and close Agent/Teller accounts as required. • Coordinate the ordering, setup, and configuration of POS devices. What We’re Looking For • Strong attention to detail and a high sense of accountability. • Excellent communication and follow-up skills. • Ability to work efficiently under pressure and meet deadlines. • Previous experience in financial services, remittances or operations is an added advantage. • Problem-solving mindset and willingness to learn new systems. Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .