Business Systems Lead Job Penda Health

AI summary

Penda Health is hiring a Business Systems Lead to manage IT systems, security, and software solutions in Nairobi. The role involves overseeing day-to-day IT operations, user support, training, and ensuring compliance with healthcare IT standards like HMIS. Ideal candidate has strong technical skills and experience in healthcare IT.

• Manage IT systems operations and security for Penda Health's medical centers.
• Provide user account management, support, and training across locations.
• Ensure compliance with organizational IT policies and business continuity.

Description

Home » Jobs In Kenya » IT Jobs In Kenya » Business Systems Lead Job Penda Health Job Title: Business Systems Lead Date Posted: 16/07/2026 Job Type: Full Time Job Level: Management Employer: Penda Health Industry: IT Salary: Open Location: Nairobi Country: Kenya Deadline: 31/07/2026 Summary: IT Jobs, Penda Health Jobs. Looking for an IT job in Kenya? Penda Health is hiring a Business Systems Lead skilled in IT systems administration, security protocols, software solutions management, and healthcare IT systems. Role Summary The Business Systems Lead plays a critical role in ensuring the smooth operation and security of Penda’s IT systems. This position involves managing day-to-day IT operations, troubleshooting system issues, and maintaining software and cloud services to minimize downtime. The ideal candidate will be a proactive problem solver, with strong technical knowledge and a solid understanding of healthcare IT systems, particularly HMIS (Electronic Medical Record Systems). They should have excellent communication skills to support both technical and non-technical users across multiple locations, as well as a commitment to continuous learning and adaptability in a fast-paced environment. The Business Systems Lead will also collaborate with the business systems team on projects and be a key player in maintaining system compliance and security standards. Key Responsibilities IT Systems Operations and Maintenance Manage day-to-day operations and maintenance of all IT software systems. Monitor, track, and resolve system issues to ensure minimal downtime Conduct regular system audits, updates, and apply new patches and releases. Implement and maintain security measures across all software solutions. Ensure compliance with organizational IT policies and strategies. User Account Management and Support Handle user account management and access control, including policy creation. Manage application security settings appropriate to job categories. Serve as a strategic escalation point for system-related issues, working closely with the Help Desk and broader team to ensure efficient resolution and continuous improvement. Occasionally provide remote and in-person technical support to users across all medical centers and the support office to further your understanding of system and user issues and to maintain focus on the end users. Oversee and manage escalated issues, ensuring adherence to defined SLAs for resolution in collaboration with the systems team. Training and Onboarding Conduct IT induction and system security awareness training for new employees. Provide systems onboarding training and ongoing support for staff. Train staff on new system releases and updates. Support end-users through system changes to ensure smooth transitions. Structure, create, and provide end-user training for more established and advanced users to ensure teams can take full advantage of systems and features. Documentation and Communication Develop and maintain detailed documentation, manuals, and procedures for all software solutions. Communicate proactively within and outside the department about system updates and changes. Act as a liaison with third-party vendors to resolve IT issues. Business Continuity and Compliance Conduct regular business continuity activities for all software solutions. Follow up on IT audits and system reviews to ensure 100% compliance and address any findings. Software Solutions Management Assist in sourcing, implementing, and maintaining new software solutions. Manage software subscriptions effectively. Collaborate with business systems analysts to ensure that software systems at Penda have remarkably high ROI and drive business success. Account Troubleshooting and Management Perform troubleshooting, maintenance, and management of accounts for all critical applications and services. Monitor and enforce IT systems policies and strategies defined by the organization. Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field 3+ years of experience in IT systems administration Strong knowledge of network infrastructure and security protocols Experience with healthcare IT systems, particularly EMR Highly organized self-starter with an eye for detail Ability to effectively juggle multiple projects and user support activities Entrepreneurial, flexible attitude with ability to work well in ambiguous, changing situations and prioritize work accordingly Ability to function independently with minimal supervision Strong interpersonal, clear communication (verbal and written), and customer service skills Demonstrated ability to execute critical projects with accelerated schedules and manage demands with frequent changes or delays Ability to multi-task and work effectively as part of a team Willingness to work sometimes odd hours Programming skills in languages such as Python, JavaScript, or C# are a significant advantage Relevant certifications (e.g., CompTIA Network+, MCSE, CC