Floor Supervisor

AI summary

Assisting in ensuring overall service delivery at the branch, people and process management, and efficient branch operations. Requires Diploma, 3 years retail experience, mid-level. Full time 8-5.

• People management: staff scheduling and monitoring
• Process management: order creation, stock monitoring
• Customer service delivery and complaint resolution
• Store maintenance: product stocking, rotation, expiry tracking

Description

Find a Job + + + + Search M Floor Supervisor Magunas Supermarket Management & Business Development 2 months ago Easy apply Kenya Full Time Manufacturing & Warehousing Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary Assisting in ensuring that overall service delivery at the branch is as per the prescribed company standards. People and process management in the branch to ensure that the branch operations run efficiently. Min Qualification: Diploma Experience Level: Mid level Experience Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Kenya Job descriptions & requirements Key Responsibilities Key Activities / Performance Measures People Management Staff scheduling: Ensuring there is sufficient coverage on the shop floor by proper staff planning. Weekly staff schedule update and monitoring of the schedule's execution Proper handling of company property (i.e. ensure that assets are in proper condition, with the option of immediate reporting to the manager Product communication : Ensure proper hygiene of the products and constant communication with the staff on current issues. Ensuring a 100% product description and pricing i.e.updated product shelf labels. Timely communication of all offers, price changes and any other needed communications. Process Management: Manage all applicable shop floor processes and ensure compliance e.g. Order creation and follow up with direct suppliers and the warehouse. 100% compliance to defined processes and procedures Close monitoring of stocks ordering and movement. Timely ordering of products as per defined timeframes to ensure product availability Store maintenance: Ensure proper product stocking, product rotation, expiries tracking and general store cleanliness Ensure 100% of item availability in the outlet Maintaining shrinkage to 1% and below Price comparisons: Ensure product price comparisons are done and communicated to the branch manager, procurement team and pricing team for the next course of action. Ensure saleable, dent free, expiry date as per requirement of the public health act 100% quality saleable products in the branch Customer Service Delivery: Ensure constant coverage in the designated shop floor for continuous customers assistance and resolution of customer complains Customer complaints resolution: Ensure any customer related issues are well managed and resolved to ensure enhanced customer satisfaction. Excellent customer service interaction and delivery at each customer contact. This should include greeting, smiling and general soliciting for feedback from the customers on their shopping experience. Facilitate monthly/bi-monthly customer feedback on the shop floor Reduction in recurring customer service issues Stewardship: Ensure good grooming of all staffs and presentation at all times while on the shop floor. Be well groomed at all times as per company dress code policy Minimum Educational/Professional Qualifications required + Minimum Years of work experience required + Type of Experience Required · Diploma in any business-related course · Microsoft Office skills · Well-developed leadership and management skills · Good communication and interpersonal skill · Problem-solving skills · Ability to motivate staff and ensure that they remain focused on delivering branch objectives · Atleast 3 years experience in Retail business operations Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .