Customer Care Specialist Job Kerry

AI summary

Kerry is hiring a Customer Care Specialist in Nairobi for a full-time, management-level role. The position involves order processing, client relations, supply chain coordination, and issue resolution. Requires at least 3 years of export admin experience, fluency in French, and proficiency in MS Office, SAP, and Salesforce.

• Full-time management role in Nairobi
• Minimum 3 years export admin experience required
• Must be fluent in French
• Proficiency in SAP and Salesforce preferred

Description

Home » Jobs In Kenya » Customer Service Jobs In Kenya » Customer Care Specialist Job Kerry Job Title: Customer Care Specialist Date Posted: 16/07/2026 Job Type: Full Time Job Level: Management Employer: Kerry Industry: Customer Service Salary: Open Location: Nairobi Country: Kenya Deadline: 31/07/2026 Summary: Customer Service Jobs, Kerry Jobs. Looking for a customer service job in Kenya? Kerry is hiring a Customer Care Specialist skilled in order processing, client relations, supply chain coordination, and issue resolution. About the Role The Customer Care Specialist acts as a key contact between our customers and the Company. Displays a professional image of the company and provides a comprehensive service in a high performance, customer-focused environment. This individual will be required to perform at a high level by demonstrating excellent service performance and account management. The Customer Service Officer will always be pro-active to customer requirements, (both internal and external). Manage customer requests efficiently and direct their efforts to maximise the customer experience. Apply order fulfilment methods in order to achieve accurate and efficient order processing. Perform in such a manner as to achieve the required Service rating towards the KPI’s, through system knowledge, accuracy, attitude and proactive service. Identifying and implementing the business rules and procedures. Create and enhance the buying experience of our customers through professional service using systems and applying processes. Provide support for queries, complaints and general enquiries by applying sound problem-solving abilities. Follow and apply order management procedures, tasks and administration, ensuring we follow through all orders to point of final customer receipt, meeting customer expectations. Provide a positive attitude and display a drive towards the continued success of the business. Key responsibilities Customer Support & Operational Support Quotes and Pro-forma Invoice requests Sales order capturing or conversion. Changes to orders maintained. Weekly open order reports Providing full and concise feedback pro-actively Adhering to SLA’s and KPI’s per Kerry strategy Liaising with sites via cockpits on changes to orders or escalations OTIF management Build relationships with Key Account managers and sites to create a culture of inclusivity. Ensure we are adhering to business terms Apply knowledge of Inco-terms to all orders Understanding and following the export documentation requirement processes Understanding and applying country specific requirements i.e. IDF, LC Communication Excellent communication and telephone skills, Should be fluent with French. Computer literacy – MS Office, Word, Excel, Internet Navigation. Ability to use ERP System preferably SAP and salesforce. Self-motivated and highly goal orientated. Attention to detail. Strong interpersonal skills. Ability to deal with conflict situations. Dynamic team Player Ability to work under pressure and follow through on tasks. Ability to take ownership and apply knowledge with confidence. Commitment to company vision, values, core philosophies and ethics Driving positivity and culture of teamwork Problem solving and decision making Analysis Judgement and Decision Making Reasoning Verbal and Written Communication (including Listening) Influencing and negotiation Professional and Technical Skills Qualifications And Skills Minimum of 3 years’ experience within export administration environment. Working Knowledge of SAP Software Applications Preferable experience in Salesforce Experience in handling customer queries Understanding order to billing process Understanding of Incoterms, Letters of Credit and Import Declaration Forms How to Apply Click here to apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our tea