Service Management Team Leader Job Standard Bank, Nairobi, Kenya
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Standard Bank is hiring a Service Management Team Leader to lead the Service Operations Centre in Nairobi. The role ensures 24/7 availability and stability of IT services, driving operational excellence through incident, problem, and service management. Requires 3-4 years IT operations experience with 1 year supervisory, ITIL preferred.
- Lead the Service Operations Centre (SOC) for 24/7 IT operations
- Requires 3-4 years experience, 1 year in supervisory role
- ITIL Foundation/Intermediate certification preferred
- Experience with monitoring tools like Prometheus, Instana, Grafana
- Full-time, management level in Nairobi
Description
Home » Jobs In Kenya » Banking Jobs In Kenya » Service Management Team Leader Job Standard Bank, Nairobi, Kenya Job Title: Service Management Team Leader Date Posted: 24/07/2026 Job Type: Full Time Job Level: Management Employer: Standard Bank Industry: IT Salary: Open Location: Nairobi Country: Kenya Deadline: 13/07/2026 Summary: IT Jobs, Standard Bank Jobs. Looking for an IT job in Kenya? Standard Bank is hiring a Service Management Team Leader skilled in service delivery, IT service management, team leadership, incident resolution, and process optimization. Job Description To lead the Service Operations Centre (SOC) in ensuring the continuous availability, performance, and stability of enterprise IT services. The role drives operational excellence through effective incident, problem, and service management practices, enhances observability and monitoring capabilities, and ensures robust operational governance and reporting. Working closely with internal stakeholders and external vendors, the incumbent fosters strong cross-functional collaboration, strengthens service resilience, and develops team capability to deliver reliable, secure, and customer-focused 24/7 IT operations. Qualifications Type of Qualification: First Degree Field of Study: Information Technology, Computer Science or related field ITIL Foundation/Intermediate certification is preferred. Experience Required 3-4 years Experience in IT operations/Service operations centre, with at least 1 year in a supervisory role. Proven track record in leading 24/7 Service Operations Centre, ensuring the stability, availability, and reliability of enterprise IT services. Understanding of the various IT disciplines and how they relate to each other. Experience gained in analysing statistics and other data, interpreting and evaluating results, and creating reports and presentations for use by others. Skilled in monitoring and observability, leveraging tools such as Prometheus, Instana, Grafana or equivalent platforms to maintain transaction health dashboards and proactively detect anomalies across core banking applications. Effective in vendor and cross-functional coordination, managing relationships with infrastructure, cybersecurity, application support, and third-party providers to resolve issues and maintain service quality. Experience in fast‑paced, mission‑critical environment, strong background in banking systems operations, including core banking platforms, payment gateways, transaction monitoring, and regulatory compliance systems. Demonstrated ability to produce and manage operational reports and metrics, including daily dashboards, SLA compliance reports, and executive summaries for IT leadership. Strong background in governance and compliance, ensuring adherence to ITIL frameworks, SLA/OLA commitments, and regulatory requirements specific to financial institutions Additional Information Behavioural Competencies: Articulating Information Checking Things Documenting Facts Establishing Rapport Examining Information Following Procedures Interpreting Data Team Working Technical Competencies: Business Continuity and Disaster Recovery Planning Business Process Improvement Data Analysis Data Integrity Project Administration Skills Project Maintenance How to Apply Click here to apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Sur