Customer Delivery Manager
AI summary
Nokia is hiring a Customer Delivery Manager in Nairobi, Kenya, to lead all MI projects for the Safaricom Group across Ethiopia and Kenya. The role requires 8+ years of customer-facing project management experience, strong leadership skills, and telecommunications industry knowledge. This is a full-time, on-site management position with a deadline of 10/09/2026.
- Lead all MI projects for Safaricom Group in Ethiopia and Kenya
- Requires 8+ years customer-facing project management experience
- On-site full-time management role in Nairobi
- Deadline to apply is 10/09/2026
- Competitive benefits including flexible working and life insurance
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Delivery Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Nokia and the role in Not specified.
- Add concrete examples related to security, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-10.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-10
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Delivery Manager role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Nokia before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Customer Delivery Manager Date Posted: 03/09/2026 Job Type: Full Time Job Level: Management Employer: Nokia Industry: Customer Service Salary: Open Location: Nairobi Country: Kenya Deadline: 10/09/2026 Customer Service Jobs. Nokia Jobs. Customer Delivery Manager leading all MI projects for the Safaricom Group, requiring 8+ years experience: in a customer-facing project management role with strong leadership skills, in a telecommunications environment, on-site role. We are seeking a skilled and experienced professional to join our team as the Customer Delivery Manager. This role is crucial in driving the success of our MI projects in the Safaricom Group, specifically in Ethiopia and Kenya. The ideal candidate will have a proven track record in leading customer-centric initiatives, managing diverse delivery teams, and ensuring the smooth execution of projects while maintaining strong relationships with Nokia leadership and product lines. Responsibilities: Lead and manage all MI projects for the Safaricom Group, ensuring timely and successful delivery. Engage with customers at the Exco and Management level, building strong relationships and understanding their needs Lead and mentor a diverse team of delivery professionals, fostering a collaborative and high-performing environment. You will also manage project costs and revenues, ensuring financial targets are met and optimizing resource allocation. Interface with Nokia Leadership and Product Line teams, providing regular updates and collaborating on strategic initiatives. Ensure effective communication and coordination across different teams and stakeholders. Identify and mitigate risks associated with project delivery, taking proactive measures to ensure smooth operations. Conduct regular performance reviews and provide constructive feedback to team members. Represent the company at industry events and conferences, promoting our services and building a strong network. Your skills and experience: Must Have: Minimum of 8 years of experience: in a customer-facing role, with a proven track record in project management. Strong leadership and team management skills, with the ability to motivate and inspire a diverse workforce. Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships. Proficiency in project management tools and techniques, with a solid understanding of project lifecycle management, as well as experience: in managing complex projects and delivering successful outcomes in a fast-paced environment. Knowledge of industry-specific regulations and standards, ensuring compliance in project execution. Nice to have: Ability to work independently and manage multiple projects simultaneously, prioritizing tasks effectively. Willingness to travel as required for customer engagements and project-related activities. Bachelor’s degree in a relevant field, such as Business Administration, Engineering, or a related discipline. Strong analytical and problem-solving skills, with the ability to make data-driven decisions. More information Some of our benefits: Flexible and hybrid working schemes A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) Life insurance to all employees to provide peace of mind and financial security Well-being programs to support your mental and physical health Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) Employee Growth Solutions to support your personalized career & skills development Diverse pool of Coaches & Mentors to whom you have easy access A learning environment which promotes personal growth and professional development – for your role and beyond