Sales Executive – Hybrid Customer Service & Call Centre (High-Performance Sales & Client…
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We are looking for disciplined, energetic, and customer-obsessed Sales Executives to join a fast-growing company. The role combines customer service, inbound/outbound call centre, lead conversion, client retention, and after-sales relationship management. Full-time, Nairobi.
- Role combines customer service and sales in a rotating system
- Team handles walk-in customers and showroom/customer service
- Other team handles calls, WhatsApp, quotations, online leads
- Must sell aggressively but professionally and follow KPIs
Description
Find a Job + + + + Search Sales Executive – Hybrid Customer Service & Call Centre (High-Performance Sales & Client Experience) Safety Hub Company Ltd Sales 3 weeks ago Easy apply New Nairobi Full Time Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are looking for disciplined, energetic, and customer-obsessed Sales Executives to join a fast-growing company. Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Kenya Job descriptions & requirements Position Summary The role combines: Customer Service Sales Inbound & Outbound Call Centre Sales Lead Conversion Client Retention After-Sales Relationship Management The team operates on a rotating system: One team handles walk-in customers and showroom/customer service The other team handles calls, WhatsApp, quotations, and online leads Teams rotate daily to build versatility, fairness, and full business understanding. This role is designed for people who can: Sell aggressively but professionally Respond fast Build long-term client relationships Follow systems and KPIs strictly Thrive in a performance-driven environment Core Responsibilities 1. Customer Service & Showroom Sales Welcome and assist walk-in customers professionally Understand customer needs and recommend suitable products/services Prepare accurate quotations and invoices Upsell and cross-sell products Ensure fast response and smooth customer experience Maintain showroom cleanliness, product displays, and professionalism Follow up open quotations until closure 2. Call Centre & Online Sales Handle inbound calls, WhatsApp, emails, and online inquiries promptly Convert inquiries into quotations and sales orders Conduct outbound follow-up calls on pending quotations Follow up lost quotations and identify reasons for loss Re-engage dormant customers Maintain excellent response times during working hours and assigned after-hours shifts 3. Customer Relationship Management Build long-term relationships with clients Ensure repeat business from acquired customers Resolve customer complaints professionally and quickly Maintain customer records accurately in the CRM/system Follow up deliveries and customer satisfaction after sales 4. Sales Performance & Targets Achieve individual and team sales targets Maintain high quotation-to-order conversion rates Increase customer acquisition and retention Reduce cancellations and order errors Participate actively in promotions and campaigns Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .