Applications Specialist – CX Systems Job KCB Bank

AI summary

KCB Bank in Nairobi seeks an Applications Specialist to manage Dynamics CRM and customer experience systems. Responsibilities include backend administration, vendor coordination, system enhancements, and DR testing. Requires a Bachelor's degree in IT/CS, Dynamics 365 certification, and 3 years experience.

• Manages Dynamics CRM and other CX systems
• Bachelors in IT/CS required; Dynamics 365 certification preferred
• 3 years experience; full-time management level role

Description

Job Title: Applications Specialist – Customer Experience Systems Date Posted: 13/07/2026 Job Type: Full Time Job Level: Management Employer: KCB Bank Industry: IT Salary: Open Location: Nairobi Country: Kenya Deadline: 24/07/2026 Summary: Looking for an IT job in Kenya? KCB Bank is hiring an Applications Specialist – Customer Experience Systems skilled in CRM management, system administration, IT support, and workflow optimization Key Responsibilities: Backend administration of CX Systems – Dynamics CRM (Customer Service and Sales), Integrated Customer Experience system and Voice of the Customer insight systems Dynamics CRM – Deployment, License Management, Service Uptime, Reports Management and Workflow maintenance Engaging, coordinating and working with applications’ vendors for escalations, upgrades, health checks and maintenance reviews for Customer Experience systems Designing, planning and budgeting for system enhancements and/or related requirements Perform work in compliance with specified security and assurance requirements Manage and ensure continuous performance tuning, upgrades and resource utilization as required Governance – Create and maintain documentation as it relates to system configuration, Licensing, mapping, and processes in compliance with policies and procedures Planning, organizing and performing DR test exercises as required Planning, Scheduling and organizing of monthly Service review meetings with system vendors Minimum Position Qualification Requirements Bachelor’s Degree Information Technology, Computer Science, or a related discipline Professional Qualifications MOUS/ MCP/ MCSE /MCITP/MCTS/Dynamics 365 certification Experience: 3 Years How to Apply Click here to apply Browse Related Jobs: Business Analyst Job KCB Bank LMS & Systems Integration Specialist Job IRES,… Information Systems Specialist NGO Job MSF Finance Systems & Process Management Lead Job Equity Bank 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Employer Testimonials Trusted by Leading Employers In Kenya For Recruitment & HR Services. We have recruited for leading organisations in Kenya such as Safaricom Sacco, UN Women, Nivea, Weetabix, Kimfay, Superior Homes, Dominos Pizza. Since 2011 we have supported over 9,000 employers with our recruitment & HR solutions. Read thier experience with us below. Read Employer Testimonials A.I CV Not Getting You Interviews? A.I CV Not Getting You Interviews? Contact Us For Professional CV Review + 3 Months of Free Recruitment Support . Many professionals are using A.I to write their CVs, expecting it to improve their chances of getting interviews — only to discover they are still not getting interviews. Let our recruitment team review your CV, fix what’s missing, and help position you for opportunities. Stop Guessing. Start With a Free CV Review Here. Job Ready Courses Public Speaking Course Project Management Training PMP Exam Course Monitoring & Evaluation Certification Advanced Excel Class Digital Marketing Class Master HR Skills Program HR For Non HR Managers Leadership Course Quickbooks & I-Tax Class Training Of Trainers Class Customer Service Course Communication Skills Course Emotional Intelligence Class Events Planning Program SPSS Skills Career Advice Expl