Branch Manager - Utawala

AI summary

Phoenix Capital Limited is hiring a Branch Manager for its Utawala branch in Nairobi. The role involves managing sales, team leadership, customer service, and operational excellence. Candidates must have 5 years of microfinance experience, a bachelor's degree, and strong computer skills.

• Must have 5 years microfinance experience
• Bachelor's degree required
• Full-time position in Utawala, Nairobi
• Application requires cover letter, CV, and contact details

Description

Find a Job + + + + Search Branch Manager - Utawala Phoenix Capital Limited Management & Business Development 1 month ago Easy apply Nairobi Full Time Banking, Finance & Insurance Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary Phoenix Capital Limited is looking for a suitable, passionate, and qualified individual to fill the position of Branch Manager Min Qualification: Bachelors Experience Level: Mid level Experience Length: 5 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Kenya Job descriptions & requirements ROLE PROFILE: BRANCH MANAGER. You will be responsible for managing resources, staff, developing and attaining sales goal. Delivering customer service, maintaining a healthy portfolio, implement strategies on penetration of business segments, markets and growing the branch revenue. Roles and responsibilities: Ø Sales and Business Development Actively promote the company’s products and services, consistently meeting and exceeding individual and branch sales targets. Develop and execute branch-level sales strategies to drive new business acquisition and market share growth. Build and maintain relationships with key clients, partners, and local businesses to generate leads and referrals. Identify and pursue new business opportunities through networking, community engagement, and market research. Ensure all branch team members are motivated, trained, and aligned with sales objectives and KPIs. Ø Performance Management Lead and manage overall branch performance in sales, collections, PAR (Portfolio at Risk), and operational efficiency. Set, monitor, and track branch sales and collection goals; analyze performance reports to implement corrective actions when needed. Oversee budgets, forecasts, and financial reporting to ensure profitability and sustainability. Collaborate with senior management to align branch objectives with company-wide sales goals. Ø Team Leadership Recruit, train, and develop a high-performing sales and collections team. Provide coaching, motivation, and ongoing performance feedback to ensure consistent achievement of individual and team KPIs. Delegate responsibilities effectively to optimize team productivity and efficiency. Ø Customer Experience and Relationship Management Champion customer satisfaction by ensuring prompt, professional service and effective issue resolution. Foster strong customer relationships to enhance retention, loyalty, and cross-selling opportunities. Oversee credit and loan approval processes to ensure compliance and customer satisfaction. Ø Operational Excellence Ensure smooth and efficient branch operations while maintaining compliance with company policies and regulatory standards. Drive continuous improvement in sales processes, reporting accuracy, and staff capability. Participate in strategic discussions with higher management on performance, growth, and market opportunities. Handle other tasks and special projects as assigned. Other tasks/projects as assigned. Summary of Qualifications: A minimum of 5 years of microfinance experience, experience in computer skills preferably spread sheets and understanding loan management apps, keen to details, implementation, follow-up and results oriented. Your application must include a covering letter highlighting relevant experience and key achievements, a detailed CV, a daytime phone contact, valid email address and the names and telephone contacts of three professional referees. When Needed; Immediately Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .