Business Development Officer – Travel Channel
AI summary
NCBA Group is hiring a Business Development Officer – Travel Channel in Kenya to drive profitable growth of travel insurance through travel agencies, tour operators, airlines, online travel platforms, corporate travel accounts and other approved partners. The role focuses on partner acquisition and activation, sales pipeline conversion, customer servicing, claims support, and compliance within the travel distribution channel.
- Deliver travel channel gross written premium, policy count and profitability targets
- Acquire, activate and retain travel agencies, tour operators, airlines and online platforms
- Coordinate quotations, policy issuance, amendments and partner escalations
- Support customer claims guidance and urgent travel assistance escalations
- Ensure distribution compliance, disclosures and audit-ready partner records
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, entregador, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Business Development Officer – Travel Channel evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NCBA Group and the role in Not specified.
- Add concrete examples related to sales, entregador, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Business Development Officer – Travel Channel role in sales, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NCBA Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Purpose Statement The Business Development Officer – Travel Channel is responsible for delivering profitable growth of travel insurance through travel agencies, tour operators, airlines, online travel platforms, visa and education: consultants, corporate travel accounts, brokers, agents, bancassurance and other approved partners. The role develops and activates channel relationships, builds and converts the sales pipeline, supports compliant customer journeys, coordinates policy issuance and claims support, and uses performance insights to improve acquisition, retention and customer experience. Key Accountabilities (Duties and Responsibilities) Financial & Business Growth 40% Travel Channel Sales & Growth: Deliver approved gross written premium, policy-count and profitability targets for the Travel Channel. Build and maintain a qualified pipeline of travel agencies, tour operators, airlines, online travel platforms, visa and education: consultants, corporate travel accounts and other approved partners. Drive quote-to-policy conversion, average premium, renewal and cross-sell across leisure, business, student and group travel propositions. Monitor channel loss-ratio and campaign-return trends and implement corrective action where performance is below target. Maintain accurate forecasts, CRM records and monthly performance reports. Partner & Market Development 30% Partner Acquisition, Activation & Retention: Onboard priority travel partners, complete due diligence and agree measurable activation plans. Manage partner relationships through contact plans, business reviews, renewal calendars and service-level follow-up. Train partner staff on approved products, sales processes and customer disclosures; maintain training evidence. Design seasonal campaigns and identify market, product, pricing and digital-journey improvements from partner and competitor insight. Track active-partner ratio, partner productivity, campaign results and partner retention; close agreed improvement actions. Customer & Service Excellence 15% Customer & Partner Servicing: Coordinate accurate quotations, policy issuance, amendments, cancellations and documentation within agreed service levels. Serve as the first escalation point for partner and customer enquiries, coordinating resolution with Underwriting, Operations, Finance and Customer Experience. Monitor service turnaround times, policy-document delivery, complaints and root causes; close agreed remedial actions. Claims Support & Customer Education: Guide customers and partners on claims notification requirements: and escalate urgent travel assistance cases through approved channels. Track claims-service feedback and recurring issues without making claims-admissibility decisions outside delegated authority. Provide clear, approved information on benefits, exclusions, limits, emergency assistance and claims procedures. Risk, Governance & Compliance 10% Ensure distribution is conducted through approved arrangements and in line with product terms, company policies and applicable requirements. Support clear disclosures, customer-needs assessment, accurate documentation, data protection and timely escalation of complaints or conduct risks. Maintain an audit-ready partner register, due-diligence records, agreements, training evidence and activity reports. Escalate underwriting, pricing, claims, compliance or partner-conduct exceptions within prescribed timelines. Learning and growth 5% Maintain an annual development plan covering travel insurance, consultative selling, partner management, CRM/data analytics, conduct risk and relevant regulatory updates. Complete mandatory training within prescribed timelines and demonstrate application through improved channel performance and audit readiness. Share market intelligence, lessons learned and effective practices with Distribution, Product and Operations teams. Job Specifications Academic and Professional: Bachelor’s degree in Insurance, Business, Marketing, Tourism, Travel Management or a related discipline from a recognised institution. Professional insurance qualification such as CII/ACII or AIIK is Mandatory Sound knowledge of general insurance, with practical understanding of travel insurance benefits, exclusions, policy wording, emergency assistance, claims notification and distribution controls. Proficiency in CRM, Microsoft Office and data-analysis/reporting tools used for pipeline and performance management. Desired Work Experience: At least 5 years’ relevant experience: in insurance or financial services, including a minimum of 3 years in business development, account management or channel sales. Demonstrated experience: developing partnerships and driving measurable growth; exposure to travel insurance, travel trade, airline, tourism, student travel or digital distribution is preferred. Experience: using sales analytics and market insight to improve conversion, retention, partner productivity and campaign return. Experience: working across Underwriting, Product, Claims, Operations, Marketing, Risk, Compliance and external partners.