Team Leader
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We are hiring a Team Leader for the debt collection department in Nairobi. The role involves overseeing team activities, setting targets, and reporting. Requires a diploma or degree with 2-5 years of debt collection experience. Contract role with working hours 8 to 5.
- Entry-level experience with 2 years minimum
- Contract role working 8 to 5
- Must be fluent in English
Description
Find a Job + + + + Search Team Leader Boresha Credit Services Limited - BCSL Today Easy apply New Featured Nairobi Contract Banking, Finance & Insurance Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are hiring for the position of Team Leader Min Qualification: Diploma Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Contract - 8 to 5 Applicant Location: Kenya Job descriptions & requirements Reporting to: Head Of Operations Employment Type: Contract Roles and Responsibilities Overseeing all activities within a team in the debt collection department operations. Deciding how to approach tasks and develop a plan to accomplish them. Sharing of information with team members and stakeholders. Keeping track and structuring various tasks, employees and documents. Determining the targets team members will work toward. Develop team strengths and improve weaknesses. Being the link between the client and team members for necessary information. Support team members in field visits, to negotiate for waivers and Full and Final settlements. Preparation of daily and monthly progress reports on accounts held as required by the client. Ensure compliance by team members with the full collection processes, controls, policies, and procedures. Assist in resolving disputes between customers and clients. Initiate the clearance process on cleared debts once you receive proof of payment. Leadership Provide leadership to Account Managers to clearly identify and define their responsibilities, and develop key performance indicators. Qualifications Degree in relevant field with minimum of 2 years of experience in debt collection, or a diploma in a relevant field, with minimum 5 years’ experience in debt collection. Computer literacy Ms Word, Excel, PowerPoint, etc. Excellent knowledge of working with customer support and or customer information systems. Strong Analytical and Negotiation Skills, good problem-solving skills. Good communication and interpersonal skills. Fluency in both spoken and written English is a must. Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .