Client Service Officer – French & Arabic Speaking at Citi
AI summary
Client Service Officer role at Citi in Nairobi providing after-sales customer support via phone and email. Requires 1-3 years experience, fluency in English and French, and a Bachelor's degree. Full-time customer service position at a global financial institution.
- French and Arabic speaking role at a global bank
- 1-3 years relevant experience required
- Bachelor's degree (Minimum Second Upper) required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Service Officer – French & Arabic Speaking at Citi evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Opened and the role in Nairobi.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- MediumThe employer is not clearly identified in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Service Officer – French & Arabic Speaking at Citi role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Opened before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Client Service Officer – French & Arabic Speaking at Citi by Citibank N.A. Kenya (Citi Bank Kenya) in Customer Service Entry Level Nairobi , KENYA 2026-07-31 Job Overview Date Posted 2026-07-31 Location Nairobi , KENYA Expiration date 2026-09-30 Experience: 1 Year Gender Both Qualification Bachelor Degree Job Description Job Overview Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team / Role Overview The Client Service Officer’s principal responsibility is to provide after-sales customer support to Citibank Clients through various mediums of communication, primarily telephone and e-mail. The strategic objective is to continually realign operational or delivery capabilities with customer expectations. This involves the actual delivery of the product and after-sales maintenance, which constitutes service quality that ensures continued patronage from the client. Client Service Officers are required to: Have direct day to day interaction with customers Work with internal partners to obtain answers/solutions to client inquiries Acts as the advocate and impetus for process improvements within Citi. Engage Citi business partners in a team effort to focus on issues and opportunities that further differentiate Citi as an excellent service provider Participate in customer feedback, root cause analysis of issues and identification of process improvement opportunities Manage a portfolio of client relationships and ensure clients are satisfied with and trained on the Citi products and services What you’ll do Serve as a point of contact for clients, interacting with key teams to identify and resolve client issues Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards Conduct necessary analysis to address client needs Communicate resolutions to clients Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citibank, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. What we will need from you 1-3 years relevant experience: Consistently demonstrate clear and concise written and verbal communication in English and French Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results Demonstrated ability to present concepts and influence / lead change Proven investigative, analytical and risk management skills with ability to understand and interpret statistics and metrics Self-motivated with high competency to follow through when facing obstacles Demonstrated initiative and creativity in problem solving Ability to organize own work and manage time Ability to work independently within a team environment Excellent technical skills (Excel, Word) Flexible and adaptable approach to a constantly changing work environment. Bachelor’s degree /University degree (Minimum Second Upper Classification or Equivalent) Competency in French and Arabic (Written and Spoken) Share this post Facebook Twitter LinkedIn WhatsApp Related Jobs Associate – Customer Service (OCT Branch) at I&M Bank Customer Service Nairobi , KENYA Entry Level Contact Centre Agent at Jambojet Customer Service Nairobi , KENYA Entry Level Client Service Assistant at CIC Insurance Customer Service Nairobi , KENYA Entry Level Full Time Customer Service Assistant at Kenya Trade Network Agency (KenTrade) Administration , Customer Service Nairobi , KENYA Entry Level