Operation Manager Job And Beyond

AI summary

And Beyond is hiring an Operation Manager for a lodge in Nairobi. You will supervise housekeeping, maintenance, and guest relations teams, act as liaison between departments, and engage with guests. Relief responsibilities include overseeing lodge operations and F&B management. Requires strong leadership, communication, and operational experience in hospitality.

• Supervise Safari Shop Hosts, Night Porters, housekeeping, maintenance, and massage teams.
• Act as liaison between department heads and Lodge Manager.
• Proactively engage with guests and host meals.
• Relief responsibilities include Lodge Manager and F&B Manager duties.
• Must have strong leadership and guest engagement skills.

Description

Home » Jobs In Kenya » Hotel Jobs In Kenya » Operation Manager Job And Beyond Job Title: Operation Manager (Suyian_Ops Manager) Date Posted: 16/07/2026 Job Type: Full Time Job Level: Middle Employer: And Beyond Industry: Hospitality Salary: Open Location: Nairobi Country: Kenya Deadline: 19/07/2026 Summary: Hospitality Jobs. And Beyond Jobs. Looking for a hospitality job in Kenya? And Beyond is recruiting an Operation Manager position. Proficiency in lodge operations, team leadership, and guest relations is required. KEY OUTPUTS: Supervise the Safari Shop Hosts, Night Porters, housekeeping team, maintenance teams and Massage Team, providing daily briefings, feedback, and fostering a culture of excellence. Act as the liaison between department heads and the Lodge Manager, ensuring seamless daily operations and high guest-facing standards. Proactively engage with guests, hosting meals, addressing concerns, and supporting teams during peak periods. Attend HoD meetings, conduct operational walkthroughs, and review guest feedback to maintain and improve standards. Submit performance reports, analyse trends, and identify opportunities for operational improvements and cost savings. Facilitate training sessions for direct reports and mentor team members for leadership growth. Relief Responsibilities: Oversee lodge operations during Lodge managers absences, ensuring consistency across departments. Perform F&B Manager duties, coordinating kitchen and service teams, managing stock and costs, and ensuring guest satisfaction. Manage housekeeping schedules, inspect guest and staff accommodations, and ensure cleanliness and presentation meet lodge standards. Align operational activities with long-term objectives and sustainability goals, providing detailed handovers for returning managers. Guest Relations: Ensure seamless service during managerial transitions, act as the primary contact for guest requests, and maintain a visible lodge presence to enhance guest experience. Qualifications & Experience Strong leadership and team management abilities. Excellent communication and guest engagement skills. Operational oversight experience, with a focus on hospitality standards. Proficiency in reporting, analysis, and identifying cost-saving opportunities. Ability to manage multiple responsibilities, including relief roles for key managers. Personal Characteristics: Highly organized with excellent multitasking skills. Proactive problem-solver with a focus on guest satisfaction. Adaptable and resourceful in high-pressure situations. Collaborative leader with a commitment to team development and excellence. Detail-oriented with a strong commitment to operational and service standards. How to Apply Click Here to Apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Employer Testimonials Trusted by Leading Employers In Kenya For Recruitment & HR Services. We have recruited for leading organisations in Kenya such as Safaricom Sacco, UN Women, Nivea, Weetabix, Kimfay, Superior Homes, Dominos Pizza. Since 2011 we have supported over 9,000 employers with our recruitment & HR solutions. Read thier experience with us below. Read Employer Testimonials A.I CV Not Getting You Interviews? A.I CV Not Getting You Interviews? Contact