ICT Officer Job Highlands Drinks

AI summary

Highlands Drinks is hiring an ICT Officer in Nyeri to manage network, servers, ERP (SAP Business One), M365, cybersecurity, and automation. The role provides first- and second-line support across head office and depots. Apply by 27/07/2026.

• Full-time, middle-level ICT role in Nyeri, Kenya.
• Responsibilities include network admin, SAP support, M365, cybersecurity, and automation.
• Deadline: 27/07/2026.

Description

Home » Jobs In Kenya » IT Jobs In Kenya » ICT Officer Job Highlands Drinks Job Title: ICT Officer Date Posted: 14/07/2026 Job Type: Full Time Job Level: Middle Employer: Highlands Drinks Limited Industry: IT Salary: Open Location: Nyeri Country: Kenya Deadline: 27/07/2026 Summary: IT Jobs, Highlands Drinks Jobs. Looking for an IT job in Kenya? Highlands Drinks is hiring an ICT Officer skilled in network administration, system support, and IT infrastructure management. Job Summary The ICT Officer keeps the organization’s network, servers, business applications and digital services running securely and reliably, and provides first – and second-line technical support. The role covers ERP Support, systems administration, network infrastructure maintenance, cybersecurity, cloud services, business systems integration and reporting, spanning head office, depots and other business locations. The ICT Officer works cross departmentally to clear technology bottlenecks, such as slow SAP reporting at month-end or unreliable connectivity at remote sites, and to find where automation or better tooling can cut manual work. Job description Key Roles and Responsibilities ICT Infrastructure Management Administer and maintain enterprise network infrastructure, including switches, routers, firewalls, wireless networks and VPN connectivity; troubleshoot issues such as DHCP failures and rogue DHCP servers. Manage Windows & Linux Server environments, including Active Directory, Group Policy, DNS, DHCP and File Services. Monitor infrastructure availability, performance and capacity against the uptime targets in this role’s KPIs. Manage cloud infrastructure and services. Coordinate & Conduct infrastructure upgrades, scheduled maintenance and disaster-recovery exercises. Enterprise Systems Administration Administer Microsoft 365 services, including Exchange Online, SharePoint Online, Teams and Entra ID. Support SAP Business One and related integrations to keep core business processes running without interruption. Manage the user lifecycle: provisioning, role-based access, licensing and de-provisioning. Maintain system documentation, configurations, and standard operating procedures. Maintain and update the corporate website, including integration of third-party monitoring and user-experience tools. Cybersecurity and Compliance Implement and maintain ICT security controls, policies, and best practices. Monitor security alerts, vulnerabilities, and endpoint protection solutions. Manage backups and disaster recovery procedures, including periodic restoration testing. Run routine patch management and software license audits across end-user devices. Conduct periodic ICT risk assessments and security audits. Ensure compliance with organizational ICT policies and applicable regulatory requirements. Business Systems and Process Automation Design and implement workflow automation using Microsoft Power Platform (Power Apps, Power Automate, Power Pages) and other automation tools. Support integration between enterprise systems using APIs and middleware. Pilot new tools and technologies, for example AI-assisted automation or low-code platforms and build a business case before scaling anything company-wide. Participate in ICT projects from planning through implementation and post-implementation support. ICT Service Management Provide first- and second-line technical support for ICT incidents and service requests. Resolve ICT issues within agreed service levels. Maintain the ICT asset inventory, software licensing records and configuration documentation. Run ITSM processes covering Incident, Problem, Change, and Asset Management. Prepare periodic ICT operational and performance reports. Vendor and Contract Management Coordinate with ICT vendors on support, maintenance and procurement. Evaluate ICT products and services and give technical recommendations. Monitor vendor performance against agreed service levels. Participate in ICT budgeting and procurement planning. Documentation and Knowledge Management Develop, Maintain technical documentation, network diagrams, and system architecture records. Maintain ICT policies, procedures, and user guides. Run user training and awareness sessions to reduce repeat support tickets. Continuous Improvement Flag manual, repetitive business processes and automate them using Power Platform or scripting. Recommend infrastructure changes that reduce downtime risk or cut recurring support tickets. Track recurring incident patterns and fix root causes instead of repeating the same workaround. Contribute to the annual ICT roadmap. Key Performance Indicators (KPIs) Service Delivery ≥95% of ICT incidents resolved within agreed SLA. ≥90% user satisfaction rating. First response within an agreed SLA (e.g., 2 business hours) of a ticket being logged. Infrastructure Availability ≥99.5% network and server uptime. 100% of scheduled backups are completed successfully. Recovery tests completed on schedule, with results documente