Customer Insights Associate Job M-KOPA Solar, Nairobi, Kenya

AI summary

M-KOPA Solar is hiring a Customer Insights Associate for their Customer Intelligence team in Nairobi. This hybrid role involves UX research, usability testing, and qualitative data analysis to drive digital and financial inclusion. The position requires demonstrable UX research experience and familiarity with first-time digital finance users.

• Hybrid role working from offices in Kenya
• Entry-to-mid-level research position
• Work on products for first-time smartphone users and digital finance customers
• Use AI-assisted tools like Claude and Notion AI

Description

Home » Jobs In Kenya » Customer Service Jobs In Kenya » Customer Insights Associate Job M-KOPA Solar, Nairobi, Kenya Job Title: Customer Insights Associate Date Posted: 23/07/2026 Job Type: Hybrid Job Level: Middle Employer: M-KOPA Solar Industry: Customer Service Salary: Open Location: Nairobi Country: Kenya Deadline: 10/08/2026 Summary: Customer Service Jobs, M-KOPA Solar Jobs. Looking for a customer service job in Kenya? M-KOPA Solar is hiring a Customer Insights Associate skilled in customer research, data analysis, user feedback synthesis, customer experience improvement, and market insights. We are looking for a Customer Insights Associate to join our Customer Insights Team; as we scale up and drive digital and financial inclusion across our markets. Role Overview This is an entry-to-mid-level research position within M-KOPA’s Customer Intelligence (CI) team. As a CI Research Associate, you’ll support end-to-end UX and product research from study design through to insight delivery; working closely with senior researchers and cross-functional teams. You’ll be doing real research, on real products, for real customers whose financial lives depend on experiences that actually work. This is a hybrid role , you would be working from our offices in Kenya , partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Research Operations Lead. Why this Role is Different Most research associate roles put you in a support lane indefinitely. Here, you’re working on products that are genuinely novel — serving first-time smartphone users, first-time borrowers, first-time digital finance customers across five markets. The research problems are complex, the stakes are tangible, and the team takes craft seriously. Responsibilitiies Conducting moderated usability tests, semi-structured interviews, and surveys — managing fieldwork logistics end-to-end for both remote and in-person sessions, and ensuring sessions are set up for quality data collection from the start. Coding and synthesising qualitative data using defined frameworks — producing affinity maps, insight lists, and structured reports that translate findings into clear, actionable outputs for your immediate team and stakeholders. Contributing to team research rituals, raising questions when briefs are unclear, and applying AI-assisted tools (including Claude and Notion AI) with the critical judgement to know when the output needs human scrutiny. Qualifications Demonstrable experience conducting UX research — including moderated usability testing, semi-structured interviewing, and survey design — with an understanding of when and why different methods apply. Proven ability to work with qualitative data: coding responses, identifying patterns, and producing synthesis artefacts (affinity maps, insight lists) with a structured, methodical approach. Familiarity with M-KOPA’s markets or the broader context of first-time digital financial services users — and a genuine curiosity about the usability challenges that come with that territory. How to Apply Click here to apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Employer Testimonials Trusted by Leading Employers