Sr Manager, Digital Payments Job KCB Bank, Nairobi, Kenya
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KCB Bank is hiring a Senior Manager, Digital Payments in Nairobi. The role leads digital payments strategy, drives product growth, manages partnerships, and requires 6+ years managerial experience in digital payments. Professional certification in product management and digital payments is required.
- Manages digital payments, wealth and investments product portfolio.
- Requires at least 6 years managerial experience in digital product management.
- Professional qualification in Product Management, Project Management, AGILE, Digital Payments required.
- Full-time, management level position based in Nairobi.
Description
Job Title: Senior Manager, Digital Payments Date Posted: 25/07/2026 Job Type: Full Time Job Level: Management Employer: KCB Bank Industry: Banking Salary: Open Location: Nairobi Country: Kenya Deadline: 07/08/2026 Summary: Banking Jobs, KCB Bank Jobs. Looking for a banking job in Kenya? KCB Bank is hiring a Senior Manager, Digital Payments skilled in digital payment channels, Fintech innovation, product management, strategic partnerships, and transaction growth. Key Responsibilities Define the bank’s digital payments, wealth and investments product portfolio strategy ensuring alignment to the division and the bank’s overall strategy to deliver set KPIs and seek peer and senior management alignment. Develop commercial models that directly impact top-line revenue and bottom-line operating costs while delivering best in class product experiences across our channels Coordinate the implementation of activities across assigned products in partnership with marketing and customer experience to drive customer engagement to grow NPS & reduce CES, grow product as per set KPIs Daily drive of the assigned digital payments, wealth and investments portfolio performance in partnership with other divisions to ensure customer uptake, usage of the products, reduction in attrition & churn and effective recovery of customers as well as consideration of regulatory requirements. Launch and scale payment features across mobile apps, wallets, and embedded platforms, ensuring seamless, secure and intuitive payment journeys with high adoption. Collaborate with partners e.g. fintechs, payment networks, etc. and internal teams to deliver integrated solutions. Liaise with the vendors & technology teams to ensure correct definition, implementation and documentation of product requirements for new products and customizations of existing to meet specific customer needs. Identify, document & implement changes for process improvement , in liaison with internal stakeholders from technology and other departments Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth. Undertake coaching and mentoring for team members and provide leadership in execution of the division’s strategy. Minimum Position Requirements A Bachelor’s degree from a recognized university. Professional qualification in Product Management, Project Management, AGILE Practices, Digital Payments is required. At least six years in managerial experience in leading digital product management and managing teams, including specific experience in the following areas: Digital Payments, Wallets &/or investment product management or development Delivery/Management of Consumer products and services in a high growth environment Building relationship networks & Managing teams Project Delivery/ Management Experience in the sales of financial services is an added advantage. How to Apply Click here to apply Browse Related Jobs: Portfolio Manager, Loans Job KCB Bank, Nairobi, Kenya Head of Products (Retail) Job KCB Bank, Nairobi, Kenya Head of Diaspora Banking Job KCB Bank, Nairobi, Kenya Sr RM Custody Services Job KCB Bank, Nairobi, Kenya 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel