Customer Care Officer
AI summary
Acumen DT Sacco Limited is hiring a competent, customer-focused Customer Care Officer in Nairobi to serve as the first point of contact for members, handle enquiries and complaints, advise on Sacco products and digital banking, and support member retention and cross-selling. The role requires a diploma or bachelor's degree and at least two years of relevant experience in a financial institution.
- Full-time customer care role based in Nairobi
- Requires diploma or bachelor's degree plus 2 years' experience
- Experience in a Sacco, bank or microfinance institution preferred
- Apply by emailing CV and cover letter to recruitment@acumensacco.co.ke
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Acumen Savings and Credit Co-operative Society Ltd and the role in Not specified.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Officer role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Acumen Savings and Credit Co-operative Society Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Acumen Savings and Credit Co-operative Society Ltd is a licensed deposit taking Society regulated by Sasra operating under license SS/0191/21. The Sacco undertakes two types of activities: Back Office Service Activities (BOSA), in which the Sacco offers Savings & Loans and Front Office Service Activities (FOSA), in which the Sacco offers banking facil... Customer Care Officer Job Type Full Time Qualification BA/BSc/HND , Diploma Experience: 2 years Location Nairobi Job Field Customer Care, Success and Service Acumen DT Sacco Limited is looking for a competent, customer-focused and results-driven Customer Care Officer to join our team and help us deliver an outstanding member experience. Key Responsibilities: Act as the first point of contact for members, delivering professional and timely service. Handle member enquiries, complaints and requests across all communication channels. Advise members on Sacco products, services, loans, savings and digital banking channels. Support account opening, member record updates and other account-related services. Promote Sacco products and identify cross-selling opportunities, including through recruitment, marketing and outreach activities. Follow up on member complaints to ensure prompt and satisfactory resolution. Drive member retention, engagement and satisfaction initiatives. Educate members on the Sacco’s digital platforms, including mobile banking. Maintain accurate records of customer interactions and complaints, and prepare regular customer service reports highlighting recurring concerns. Collaborate with other departments to resolve member issues efficiently. Ensure compliance with Sacco policies, procedures, KYC and other regulatory requirements. Perform other duties as assigned by management. Academic & Professional Qualifications Diploma or Bachelor’s Degree in Customer Service, Business Administration, Marketing, Commerce, Co-operative Management or a related field. At least 2 years’ relevant experience: in customer care, preferably within a Sacco, bank, microfinance institution or other financial institution. Professional training in customer service is an added advantage. Sound understanding of financial products and member/customer relationship management. Key Competencies & Skills Excellent communication and interpersonal skills. Strong customer service orientation, with the ability to handle difficult situations and resolve complaints professionally. Sound problem-solving, decision-making and sales / relationship-management skills. Good knowledge of Sacco and financial services. Strong computer and digital literacy, with attention to detail and accuracy. Integrity, confidentiality and professionalism. Ability to work under pressure, meet deadlines and work independently with minimal supervision. Team player with good record-keeping, reporting skills and a positive, proactive attitude. Check how your CV aligns with this job Method of Application Interested and qualified candidates should submit a detailed CV and application letter , clearly indicating “Customer Care Officer” in the subject line, through recruitment@acumensacco.co.ke cc info@acumensacco.co.ke . Build your CV for free. Download in different templates.