Customer Success Manager
AI summary
Trainingcred Institute is hiring a full-time Customer Success Manager in Nairobi to lead a team of Customer Success Executives and own a portfolio of corporate, government, NGO, and multilateral accounts. The role focuses on client retention, satisfaction, growth, and delivery quality across training and consultancy programmes. Candidates should have at least five years of client relations or account management experience, including two or more years managing a team.
- Full-time onsite role based in Nairobi
- Hands-on leadership role managing Customer Success Executives
- Accountable for retention, satisfaction, and growth across all accounts
- Requires at least 5 years experience including 2+ years line-managing a team
- Send CV and covering note to recruitment@trainingcred.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Success Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Trainingcred Institute and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Success Manager role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Trainingcred Institute before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Trainingcred Institute stands at the forefront of offering research, training, and consultancy services tailored for international development organizations. Our mission is to enhance the impact, effectiveness, and efficiency of social interventions through a suite of innovative solutions aimed at sustainable outcomes. We specialize in creating both online a... Customer Success Manager Job Type Full Time , Onsite Qualification BA/BSc/HND , MBA/MSc/MA Experience: 3 - 3 years Location Nairobi Job Field Customer Care, Success and Service The role As Customer Success Manager you will own our client portfolio and lead the team that services it. You will be accountable for whether our clients stay, whether they come back, and whether they tell other people about us. This is a hands-on leadership role. You will carry senior relationships yourself, step in when an account is at risk, and at the same time build a team that handles most of it without you. What you will do Lead the team Line-manage our Customer Success Executives — set priorities, allocate accounts, and hold regular one-to-ones Run documented quarterly performance reviews with every team member Onboard new joiners to the point where they can own accounts independently Raise performance concerns early, fairly, and in writing Own the portfolio Hold overall accountability for retention, satisfaction and growth across every account the team touches Act as the escalation point for complaints and at-risk relationships Build account plans for our major clients and find the repeat, upsell and cross-sell opportunities Hold the senior relationship with key corporate, government, NGO and multilateral clients Protect delivery quality Make sure programmes are delivered to standard and that logistical failures are rare and reviewed Turn participant feedback into real changes in how we scope and deliver What we are looking for Essential At least 5 years in client relations, account management or customer success, including 2+ years line-managing a team A track record of holding and growing a portfolio of corporate, government or donor-funded accounts Experience: running structured performance reviews — and the judgement to have a difficult conversation early rather than late Strong written English, and the presence to hold a senior client relationship without supervision Comfortable working from CRM data rather than impression Desirable Background in professional training, consultancy or a comparable service business Familiarity with public procurement or donor-funded contracting in East Africa Degree in business, communications or a related discipline Check how your CV aligns with this job Method of Application Send your CV and a short covering note explaining how you have grown a client portfolio to recruitment@trainingcred.com with the subject line Customer Success Manager . Trainingcred Institute is an equal opportunity employer. We welcome applications from all qualified candidates. Build your CV for free. Download in different templates.