Customer Care Officer Job RVTTI Eldoret, Kenya

AI summary

RVTTI in Eldoret is hiring a Customer Care Officer. Requires diploma and 2 years customer care experience. Hand-written applications with CV and certificates must be submitted by 6 August 2026.

• Diploma in Business Administration, Customer Service Management, Marketing or Public Relations required.
• At least 2 years customer care experience in a reputable institution.
• Must provide chapter six documents: EACC clearance, KRA tax compliance, DCI certificate of good conduct, CRB clearance.
• Hand-written application with CV and certificates to be sent to Chief Principal, RVTTI, P.O. Box 244-30100 Eldoret.

Description

Home » Jobs In Kenya » Customer Service Jobs In Kenya » Customer Care Officer Job RVTTI Eldoret, Kenya Job Title: Customer Care Officer Date Posted: 23/07/2026 Job Type: Full Time Job Level: Middle Employer: Rift Valley Technical Training Institute Industry: Customer Service Salary: Open Location: Eldoret Country: Kenya Deadline: 06/08/2026 Summary: Customer Service Jobs. RVTTI Jobs. Looking for a customer service job in Kenya? RVTTI is recruiting a Customer Care Officer position in Eldoret. Proficiency in customer service, communication, and complaint resolution is required. Duties and Responsibilities Receive and attend to customer inquiries, complaints, and requests promptly and professionally. Provide accurate information about the institution’s products, services, policies, and procedures. Handle customer complaints and ensure timely resolution or referral to the relevant department/office. Maintain records of customer interactions and feedback. Respond to telephone calls and walk-in customers. Monitor customer satisfaction and recommend service improvement measures. Follow up on customer concerns to ensure they are adequately addressed. Promote positive customer relations and uphold the institution’s image. Coordinate with other departments to ensure efficient service delivery. Participate in public relations and customer awareness activities. Requirement Diploma in either of the following fields:- Business Administration, Customer Service Management, Marketing or Public Relations Must have served in a customer care office setting for at least 2 years in a reputable institution Must have knowledge of use of office equipment Must be computer literate How to Apply Only shortlisted candidates will be contacted. Successful candidates must satisfy the requirement of leadership and integrity as set out in Chapter Six (6) of the Constitution of Kenya and shall be required to present the following documents before being issued with an offer letter: Clearance from Ethics and Anti-corruption Tax Compliance Certificate from Kenya Revenue Authority Certificate of Good Conduct from the Directorate of Criminal Investigations Certificate of Clearance from Credit Reference Bureau Clearance Certificate If you meet the above requirements, please submit your hand written application giving details of your age, academic qualifications and professional work experience. Also attach your CV, copies of Academic and Professional certificates, National ID/Passport, other testimonials indicating your phone number and contact address so as to reach the undersigned on or before 6th August, 2026 . The Chief Principal/Secretary Board of Governors Rift Valley Technical Training Institute P.O. Box 244-30100-ELDORET 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Employer Testimonials Trusted by Leading Employers In Kenya For Recruitment & HR Services. We have recruited for leading organisations in Kenya such as Safaricom Sacco, UN Women, Nivea, Weetabix, Kimfay, Superior Homes, Dominos Pizza. Since 2011 we have supported over 9,000 employers with our recruitment & HR solutions. Read thier experience with us below. Read Employer Testimonials A.I CV Not Getting You Interviews? A.I CV Not Getting You Interviews? Contact Us F