ICT & Database Assistant Job KenGen SRBS, Nairobi, Kenya

AI summary

KenGen SRBS seeks an entry-level ICT & Database Assistant to provide first-level IT support, maintain ICT infrastructure, support databases and business applications, and ensure data security. Based in Nairobi, this full-time role requires a Bachelor's degree in IT or related field.

• Entry-level IT role with KenGen Staff Retirement Benefits Scheme
• Full-time position in Nairobi, Kenya
• Duties include IT support, database administration, and network maintenance
• Requires Bachelor's degree in IT, Computer Science, or related field

Description

Job Title: ICT & Database Assistant Date Posted: 25/07/2026 Job Type: Full Time Job Level: Entry Employer: KenGen Staff Retirement Benefits Scheme Industry: IT Salary: Open Location: Nairobi Country: Kenya Deadline: 05/08/2026 Summary: IT Jobs, KenGen SRBS Jobs. Looking for an IT job in Kenya? KenGen Staff Retirement Benefits Scheme is hiring an ICT & Database Assistant skilled in database administration, IT support, system troubleshooting, network management, and data security. Job Purpose The ICT & Database Assistant is responsible for providing first-level ICT support, maintaining ICT infrastructure, supporting business applications and databases, assisting in system administration, and ensuring efficient operation of the Scheme’s ICT environment. The position provides an entry-level professional pathway for development of ICT professionals while supporting delivery of reliable technology services across the Scheme. Key Duties & Responsibilities ICT Infrastructure Support Provide first-level user support for ICT hardware, software and network-related issues. Install, configure and maintain computer hardware and peripheral equipment. Assist in monitoring the performance and availability of ICT infrastructure. Support maintenance of network devices and connectivity infrastructure. Assist in troubleshooting and resolution of ICT incidents. Maintain ICT equipment inventory and asset registers. Systems and Database Support Support administration of the ERP and other business systems. Assist in maintaining system user accounts and access controls. Support database administration activities including data validation, backups and recovery processes. Assist in maintaining data integrity and accuracy across systems. Generate routine system reports and management information. Support testing and implementation of system upgrades and enhancements. Information Security and Business Continuity Support implementation of ICT security policies and procedures. Assist in monitoring compliance with ICT security requirements. Support execution of data backup and disaster recovery procedures. Assist in identifying and escalating ICT security incidents. Promote user awareness on ICT security and acceptable use practices. User Support and Training Respond to user support requests within agreed timelines. Assist in onboarding and ICT setup for new staff. Support user training on ICT systems and applications. Prepare user guides and basic ICT documentation. Records and Documentation Maintain ICT records, logs and documentation. Assist in preparation of ICT reports and performance statistics. Maintain records of ICT incidents and resolutions. Other Responsibilities Perform any other duties as may be assigned by the Senior ICT & Database Officer. KPIs ICT Support Response time to user support requests. Resolution rate of ICT incidents. User satisfaction levels. Systems Availability System uptime levels. Timeliness of system maintenance activities. Information Security Compliance with ICT security procedures. Timeliness of backup and recovery activities. Documentation Accuracy and completeness of ICT records. Timeliness of ICT reports. Qualifications Academic Qualifications Bachelor’s degree in Information Technology, Computer Science, Information Systems or another closely related ICT discipline from a recognized university. Professional Qualifications Relevant professional certification or demonstrated commitment towards obtaining professional certification in areas such as: Microsoft Technologies; Networking; Database Administration; Cybersecurity; Cloud Computing; IT Service Management; or other relevant ICT disciplines. Experience A minimum of one (1) year relevant experience. Knowledge and Competencies Technical Competencies ICT support and troubleshooting. Database management fundamentals. ERP and business systems support. Network administration basics. Information security awareness. Hardware and software maintenance. Data management and reporting. Behavioral Competencies Customer focus. Problem-solving skills. Attention to detail. Communication skills. Teamwork. Learning agility. Accountability. Integrity. How to Apply Click here to apply Browse Related Jobs: Database Administration Job JSC Nairobi, Kenya ICT Support Job JSC Nairobi, Kenya ICT Security Job JSC Nairobi, Kenya ICT Support Technician Job Durham International… 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and succ