Customer Experience Manager Job Valley Hospital

AI summary

Valley Hospital in Nakuru is hiring a Customer Experience Manager to lead patient satisfaction initiatives, manage customer service teams, and coordinate communication across stakeholders. The role requires a Bachelor's degree and 5+ years of experience with 2 years in leadership. Full-time, management level position.

• Lead customer experience initiatives at a hospital in Nakuru.
• Requires 5+ years experience with at least 2 years in leadership.
• Bachelor's degree in Healthcare Management, Business Admin, or Communications required.

Description

Home » Jobs In Kenya » Communication Jobs In Kenya » Customer Experience Manager Job Valley Hospital Job Title: Customer Experience Manager Date Posted: 17/07/2026 Job Type: Full Time Job Level: Management Employer: Valley Hospital Industry: Customer Service Salary: Open Location: Nakuru Country: Kenya Deadline: 31/07/2026 Summary: Communication Jobs. Valley Hospital Jobs. Looking for a communication job in Kenya? Valley Hospital is hiring a Customer Experience Manager to lead customer experience initiatives and ensure exceptional patient satisfaction across the hospital. The role is based in Nakuru and experience leadership role is required This role is responsible for overseeing and enhancing the overall patient experience throughout the patient journey by leading customer service teams, strengthening service delivery standards, resolving patient concerns, and implementing strategies that improve patient satisfaction and engagement. The Customer Experience Manager will also ensure effective communication and coordination between patients, hospital staff, insurance partners, and other stakeholders. Key Competencies Excellent verbal and written communication skills. Strong leadership, coaching, and team management abilities. High emotional intelligence, empathy, and professionalism. Strong problem-solving and conflict resolution skills. Ability to analyze patient feedback and implement service improvement strategies. Strong organizational and decision-making abilities. Ability to work collaboratively with multidisciplinary teams and external stakeholders. Qualifications Bachelor’s Degree in Healthcare Management, Business Administration, Communications, or a related field. Minimum five (5) years’ relevant experience, with at least two (2) years in a leadership role in an organization of similar size. Strong understanding of customer service principles, patient engagement, and service recovery processes. Knowledge of hospital operations, patient care workflows, and healthcare compliance standards. How to Apply Click here to apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Employer Testimonials Trusted by Leading Employers In Kenya For Recruitment & HR Services. We have recruited for leading organisations in Kenya such as Safaricom Sacco, UN Women, Nivea, Weetabix, Kimfay, Superior Homes, Dominos Pizza. Since 2011 we have supported over 9,000 employers with our recruitment & HR solutions. Read thier experience with us below. Read Employer Testimonials A.I CV Not Getting You Interviews? A.I CV Not Getting You Interviews? Contact Us For Professional CV Review + 3 Months of Free Recruitment Support . Many professionals are using A.I to write their CVs, expecting it to improve their chances of getting interviews — only to discover they are still not getting interviews. Let our recruitment team review your CV, fix what’s missing, and help position you for opportunities. Stop Guessing. Start With a Free CV Review Here. Job Ready Courses Public Speaking Course Project Management Training PMP Exam Course Monitoring & Evaluation Certification Advanced Excel Class Digital Marketing Class Master HR Skills Program HR For Non HR Managers Leadership Course Quickbooks & I-Tax Class Training Of Trainers Clas