Digital Support Specialist Job KCB Bank

AI summary

KCB Bank seeks a Digital Support Specialist to provide technical support for digital banking channels including Agency, Mobiloan, and Internet Banking. The role involves system troubleshooting, security collaboration, and ensuring uptime. Requires a Bachelor's in IT/CS, 3+ years IT experience, with 2 years in digital channels and Linux administration.

• Mid-level full-time role at KCB Bank in Nairobi.
• Requires 2 years digital channels experience and 2 years Linux administration.
• Deadline: 31/07/2026. Salary open.
• Certifications in ITIL, Linux, Oracle are advantageous.

Description

Home » Jobs In Kenya » Banking Jobs In Kenya » Digital Support Specialist Job KCB Bank Job Title: Digital Support Specialist Date Posted: 17/07/2026 Job Type: Full Time Job Level: Middle Employer: KCB Bank Industry: IT Salary: Open Location: Nairobi Country: Kenya Deadline: 31/07/2026 Summary: IT Jobs, KCB Bank Jobs. Looking for an IT job in Kenya? KCB Bank is hiring a Digital Support Specialist skilled in digital banking systems support, IT troubleshooting, and system uptime maintenance. Key Responsibilities Provide technical support for existing Agency, Mobiloan, Internet Banking, Mobi, C2B, MTS, Channel Manager systems (herein later referred to as Digital Channels) and implementation of related projects. Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes. Work closely with IT Security to ensure that the Digital Channels money transfer services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and providing processes and training to the users. Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution. Develop subject matter expert knowledge of Mobile, digital Commerce and other payment banking technologies Continuously analyze user requirements to develop and provide solutions Enhance and develop new channels for delivering services to customers Maintain and manage up to date system configurations and user documentation, also develop Business Continuity plans for both mobile channel solutions. Ensure compliance of SLAs with system vendors. Qualifications For the above position, the successful applicant should have the following: Bachelor’s Degree in IT/Computer Science/Mathematics. Professional qualification/Certification in ITIL, Linux Oracle Database administration is an added advantage. Master’s degree in any computer or business related, Project Management is an added advantage. 3 years’ work experience in IT role, with at least: 2 year experience in Digital Channels (Mobile Banking, Internet Banking, Agency Banking) administration. 2 years’ experience in Linux Server Administration. 1-year experience in IT Projects and Business analysis. 1-year experience in Change Management is an added advantage. How to Apply Click here to apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Employer Testimonials Trusted by Leading Employers In Kenya For Recruitment & HR Services. We have recruited for leading organisations in Kenya such as Safaricom Sacco, UN Women, Nivea, Weetabix, Kimfay, Superior Homes, Dominos Pizza. Since 2011 we have supported over 9,000 employers with our recruitment & HR solutions. Read thier experience with us below. Read Employer Testimonials A.I CV Not Getting You Interviews? A.I CV Not Getting You Interviews? Contact Us For Professional CV Review + 3 Mon