Customer Service Engineer Job Solenis Nairobi, Kenya

AI summary

Solenis is hiring a Customer Service Engineer in Nairobi. The role involves technical project management, equipment maintenance, and client support in the Food & Beverage sector. Requires a degree in Engineering, 3-5 years B2B experience, and fluency in French.

• Fluency in French is mandatory
• 3-5 years engineering experience in B2B required
• Full-time, management level role in Nairobi

Description

Home » Jobs In Kenya » Engineering Jobs In Kenya » Customer Service Engineer Job Solenis Nairobi, Kenya Job Title: Customer Service Engineer Date Posted: 24/07/2026 Job Type: Full Time Job Level: Management Employer: Solenis Industry: Engineering Salary: Open Location: Nairobi Country: Kenya Deadline: 31/07/2026 Summary: Engineering Jobs. Solenis Jobs. Looking for an engineering job in Kenya? Solenis is recruiting a Customer Service Engineer position. Proficiency in engineering, technical support, and client relationship management is required. Key Responsibilities: Support the Customer Value proposition in its local and international development and deployment. Spearhead Food and Beverage related technical projects at local and regional level and at key customers. Manage and support, together with the local DSM, the Global and regional strategy implementation. To be responsible for the local deployment of selected international projects. To be responsible for making sure sales teams are properly trained and aware of business innovations, new projects, products and applications as well as of business-related technical trends through the implementation of selected training programs. Equipment and spares management through sourcing, storing, repairing and maintenance at an optimal cost. Giving Technical/Engineering and budget advice to the team and ensuring that the required equipment is available to the customer within agreed timelines. Putting in place optimization initiatives to ensure that equipment efficiency is achieved and manage the cost of maintenance and spare parts purchasing Carried out planned preventive maintenance within a specified period and specified time and Monitoring of equipment performance and replace/maintain to reduce plant break down Generate plant performance report/review the reports and respond to reports and present the same to management. Attend plant performance review meetings, give plant performance report, Recruiting, training, supervise and appraise site technicians. Address client concerns and ensure the resolution of issues in a timely manner. Carrying out hygiene audits and proposing action plans to improve clients’ processes Carry out market analysis and assessment of competitor activities. Retain accounts through the development of strong relationships with key decision makers Key Competencies Engineering: Proficiency in using various software to design and interpret engineering drawings. Technical Skills: Strong knowledge of mechanical and electrical engineering principles. Computer Skills: Ability to work with engineering software and various applications to troubleshoot and resolve technical issues. Mechanical Skills: Understanding of machine operations and functionality. Troubleshooting: Ability to run diagnostic tests and identify the root causes of errors or malfunctions. Time Management: Efficiently managing personal workload and resolving client issues promptly to minimize downtime. Organizational Skills: Keeping track of common issues and maintaining accurate reports. Communication Skills: Strong verbal communication for discussing equipment and technical issues with customers, along with written communication skills for reports and documentation. Language: Fluency in French is a must. Qualifications: Graduate degree in Engineering. 3–5 years of experience in engineering in a B2B setup. How to Apply Click Here to Apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Jour