Senior Customer Care Assistant Job NCK

AI summary

NCK is hiring a Senior Customer Care Assistant to coordinate front-office customer service, handle escalated complaints, and supervise support staff. The role requires a diploma and 4+ years experience. Apply via email with a PDF by 10 Aug 2026.

• Full-time management-level role at Nursing Council of Kenya in Nairobi.
• Requires diploma and minimum 4 years relevant experience in customer service.
• Supervision of Customer Care Assistants and handling of escalated complaints.
• Application via email with one PDF document by 10 Aug 2026.

Description

Home » Jobs In Kenya » Customer Service Jobs In Kenya » Senior Customer Care Assistant Job NCK Job Title: Senior Customer Care Assistant Date Posted: 21/07/2026 Job Type: Full Time Job Level: Management Employer: Nursing Council of Kenya Industry: Customer Service Salary: Open Location: Nairobi Country: Kenya Deadline: 10/08/2026 Summary: Customer Service Jobs, Nursing Council of Kenya Jobs. Looking for a customer service job in Kenya? NCK is hiring a Senior Customer Care Assistant skilled in client relations, query resolution, service delivery, and public communication. Responsibilities Customer Experience Management Coordinate front-office customer service operations. Ensure customers receive timely, accurate and professional assistance. Monitor adherence to customer service standards. Handle escalated customer complaints and service issues. Promote a customer-focused culture across the organization. Customer Feedback and Service Improvement Coordinate customer satisfaction surveys. Analyze customer feedback and identify service improvement opportunities. Monitor customer service performance indicators and prepare reports. Maintain customer complaints and feedback records. Recommend improvements to customer service processes. Stakeholder Engagement Support stakeholder engagement initiatives. Coordinate customer education and awareness programs. Assist in organizing customer forums and outreach activities. Support communication and dissemination of organizational information. Team Coordination Supervise Customer Care Assistants and customer service support staff. Support onboarding, coaching and mentoring of customer service personnel. Monitor service performance and provide guidance to staff. Promote teamwork and service excellence. Administrative Responsibilities Maintain customer service databases and records. Prepare periodic customer care performance reports. Support implementation of departmental work plans. Participate in budgeting and procurement processes affecting customer service operations. Perform any other duties as may be assigned from time to time. Education Diploma in Customer Service Management, Public Relations, Communications, Business Administration, Marketing, Public Administration, Social Sciences or a related field from a recognized institution. More Details on Experience Minimum four (4) years’ relevant experience in customer service, stakeholder engagement or customer relations. Demonstrated experience in a leadership or supervisory role Demonstrated merit and ability as reflected in work performance and results. Fulfil the requirements of Chapter Six of the Constitution of Kenya. Required Customer Service and Customer Experience Management Communication and Interpersonal Skills Leadership and Team Coordination Conflict Resolution and Problem-Solving Skills Report Writing and Analytical Skills ICT Proficiency including CRM Systems Added Advantage Emotional Intelligence Stakeholder Engagement Skills Results Orientation How to Apply Detailed job descriptions and application procedure can be accessed at the Council website www.nckenya.com Interested and qualified persons are required to make an application through the Council email: careers@nckenya.go.ke so as to be received on or before close of business (5.00pm) on Monday 10th August, 2026 NB: Applications should be shared as one document in PDF NCK is an Equal Opportunity Employer and seeks to have diversity in workforce (Women, Marginalized Communities and Persons Living with disability) in line with constitution. Only shortlisted candidates will be contacted. Canvassing of any form will lead to automatic disqualification. 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Job