Quality Excellence & Continuous Improvement Manager Job d.light

AI summary

d.light is hiring a Quality Excellence & Continuous Improvement Manager in Nairobi. The role leads quality initiatives, root cause analysis, and continuous improvement using Lean and Six Sigma. Requires a Bachelor's in Engineering and over 5 years of experience in quality or reliability engineering.

• Lead quality excellence initiatives across Africa markets
• Requires Bachelor's in Engineering and 5+ years experience
• Experience in consumer electronics or solar products preferred

Description

Home » Jobs In Kenya » Engineering Jobs In Kenya » Quality Excellence & Continuous Improvement Manager Job d.light Job Title: Quality Excellence & Continuous Improvement Manager Date Posted: 16/07/2026 Job Type: Full Time Job Level: Middle Employer: d.light Industry: Engineering Salary: Open Location: Nairobi Country: Kenya Deadline: 31/07/2026 Summary: Engineering Jobs. d.light jobs. Looking for an engineering job in Kenya? d.light is hiring a Quality Excellence & Continuous Improvement Manager to lead engineering quality initiatives. The role is based in Nairobi and experience in consumer electronics is required. Key Responsibilities Quality Excellence & Continuous Improvement Lead quality excellence initiatives across products, service operations, supply chain, and partner networks. Identify systemic quality issues and drive sustainable improvement actions. Establish and monitor quality improvement roadmaps. Drive continuous improvement projects using Lean, Six Sigma, and structured problem-solving methodologies. Promote best practices and lessons learned across regions and functions. Product Failure Analysis & Root Cause Investigation Lead detailed investigations of product failures observed in the field. Analyze warranty returns, customer complaints, service center findings, and reliability data. Validate effectiveness of corrective and preventive actions. Perform deep-dive failure analysis to identify root causes and failure mechanisms. Coordinate technical reviews and corrective actions with Engineering, Product Management, Quality, Suppliers, and Manufacturing Partners. Product Reliability Improvement Monitor product reliability performance across Africa markets. Identify recurring product issues and reliability risks. Support reliability validation and verification activities. Drive initiatives to improve durability, robustness, and overall product performance. Provide technical recommendations based on field learning and failure analysis. Customer Experience Improvement Identify quality issues impacting customer satisfaction and product adoption. Work closely with Customer Experience, Service Operations, and Commercial teams to reduce customer pain points. Lead initiatives aimed at reducing repeat failures, service visits, and warranty claims. Drive improvements in customer satisfaction and overall product ownership experience. Cross-Functional Collaboration Act as the focal point for quality improvement initiatives across Africa. Coordinate with: Product Management Product Quality Teams Engineering Service Operations Supply Chain Suppliers Contract Manufacturers Ensure timely implementation and closure of improvement actions. Data Analytics & Performance Management Develop and maintain quality dashboards and performance reports. Analyze trends related to: Product Returns Warranty Claims Customer Complaints Service Center Defects Repeat Failures Product Reliability Present actionable insights and recommendations to leadership teams. Qualifications Education Bachelor’s Degree in Electronics Engineering, Electrical Engineering, Mechatronics, Mechanical Engineering, Industrial Engineering, or a related discipline. A Master’s Degree is an added advantage. Experience >5 years of experience in: Quality Engineering Reliability Engineering Product Quality Customer Quality Continuous Improvement Field Quality Experience in Consumer Electronics, Solar Products, Energy Storage Systems, Inverters, Batteries, Home Appliances, Telecommunications Equipment, or related industries. How to Apply Click here to apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engine