HOTEL SUPERVISOR
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This posting is for a Hotel Supervisor to oversee daily hotel operations, guest service, staff supervision, and compliance. Requires diploma/degree in hospitality, 2-4 years experience with at least 1 year supervisory. Salary Ksh 30,000-40,000, located on Thika Road, Nairobi.
- Supervise day-to-day operations and guest services
- Diploma/Degree in Hospitality required
- 2-4 years hospitality experience, 1 year supervisory
- Salary Ksh 30,000-40,000
- Full time, 8am-5pm
- Location: Thika Road, Nairobi
Description
Find a Job + + + + Search HOTEL SUPERVISOR Brites Management Services Limited Hospitality & Leisure 2 weeks ago Easy apply New Nairobi Full Time Hospitality & Hotel Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary Supervise day-to-day hotel operations to ensure smooth service delivery. Min Qualification: Diploma Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Kenya Job descriptions & requirements JOB TITLE HOTEL SUPERVISOR NATURE OF JOB FULL TIME INDUSTRY HOSPITALITY SALARY KSHS.30,000-40,000 JOB LOCATION THIKA ROAD DUTIES AND RESPONSIBILITIES Operations Management Supervise day-to-day hotel operations to ensure smooth service delivery. Monitor adherence to hotel policies, procedures, and service standards. Coordinate activities across departments to ensure efficient operations. Address operational challenges and implement timely solutions. Guest Relations & Customer Service Ensure guests receive professional, friendly, and efficient service. Handle guest inquiries, complaints, and special requests promptly. Monitor customer satisfaction and implement service improvement initiatives. Ensure a welcoming and positive guest experience at all times. Staff Supervision Supervise front office, housekeeping, restaurant, and support staff. Prepare duty rosters and ensure adequate staffing levels. Monitor employee attendance, punctuality, grooming, and performance. Train, coach, and mentor team members on service standards and operational procedures. Housekeeping & Facility Management Ensure guest rooms, public areas, and facilities are clean, safe, and well-maintained. Conduct regular inspections of rooms and common areas. Report maintenance issues and follow up on repairs. Monitor cleanliness and hygiene standards throughout the hotel. Food & Beverage Coordination Support the smooth operation of restaurant, bar, and catering services. Ensure food safety, hygiene, and customer service standards are maintained. Coordinate with kitchen and service teams to meet guest expectations. Inventory & Cost Control Monitor stock levels of housekeeping, food, beverage, and operational supplies. Assist with inventory management and stock-taking activities. Minimize wastage and support cost-control initiatives. Health, Safety & Compliance Ensure compliance with health, safety, and hospitality regulations. Promote workplace safety and hygiene standards. Handle incidents and emergencies according to hotel procedures. Reporting & Administration Prepare daily operational reports and shift handover reports. Maintain records relating to guest feedback, incidents, and staff performance. Assist management in implementing operational improvements. KEY REQUIREMENT SKILLS AND QUALIFICATION Diploma or Degree in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or a related field Minimum 2–4 years of experience in the hospitality industry At least 1 year in a supervisory role within a hotel, lodge, resort, or serviced apartment Experience managing guest services and hotel operations is an added advantage. Strong leadership and team management skills. Excellent customer service and interpersonal skills. Good problem-solving and conflict-resolution abilities. HOW TO APPLY If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com Interviews will be carried out on a rolling basis until the position is filled. Only the shortlisted candidates will be contacted. Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .